·If you would like to return an item, please contact us at info@terralava.es within 14 days of receiving your order.

·Please ensure the items are unworn and in their original packaging. Please note that, due to hygiene reasons, we are unable to accept return requests for earrings.

·If an item is damaged, please contact us to arrange an exchange or refund. If you decide to return the item, we will also reimburse the postage cost.

·If you are not satisfied with an item, or you purchased the wrong ring size, we are happy to assist you with an exchange or refund. Please note that, in this case, the buyer will be responsible for the return postage cost.


Terralava are always here to help and promise to give you the best service possible. If you have any queries at all, please contact us directly at info@terralava.es